The report, From prompts to process: How European law firms are embedding AI into the way legal work actually gets done, highlights a clear shift across the market. Rather than focusing on isolated use cases or individual prompt engineering, leading law firms are redesigning legal work itself, embedding AI into repeatable, governed processes that combine technology with human expertise.
According to the report, this approach enables not only efficiency gains, but more fundamental change in how legal services are delivered, scaled, and valued.
Lieselot points to the importance of treating AI as a strategic, firmwide capability rather than an ad hoc tool. “We have set up a governance model that ensures that all the data we have are handled securely,” she explained. “There’s a whole range of things we need to reconsider because of the use and implementation of AI. People usually underestimate how important that is. That’s why we took a very structured approach to make sure that everything in the backend is well organised.”
At the same time, client expectations are accelerating this shift. She mentions how more clients are explicitly asking us to use AI, particularly larger clients with big legal teams, underlining the need for AI solutions that are scalable, consistent, and responsibly governed.
In the report, Lieselot highlighted Loyens & Loeff’s MedLex, an AI tool created by our healthcare partners. Connected to the firm’s healthcare expertise and knowledge base, MedLex enables clients to ask straightforward legal questions directly to AI, questions they might not previously have raised with a top-tier law firm due to cost or complexity.
The tool illustrates how AI can be embedded into specific practice workflows and expand access to legal knowledge, reflecting how we innovate: embedding technology thoughtfully into well‑governed processes with people at the centre, an approach driven by expertise, powered by AI.
Read the full report to explore how senior leaders across Europe are approaching AI in practice and how leading law firms are moving from early experimentation to more structured, firmwide adoption.
