This approach was recently showcased during a Copilot Connect session, hosted by Microsoft adoption partner OrangeTrail, where the firm shared how Microsoft 365 Copilot and custom AI solutions are already reshaping the way legal and tax work gets done at scale.

The session, led by Maggie Yie‑Quach (AI Adoption Lead) and Wessel Wijtvliet (AI Solutions Lead), offered clients and partners an inside look at the firm’s structured approach to developing and adopting AI solutions at scale.

A strategic, phased approach to AI adoption

The firm’s AI program is built around a deliberate multi‑phase model, that prioritises skills, adoption and governance as the foundation for sustainable innovation. It begins with foundational AI literacy and progresses towards deep‑dive training, agent building, and the rollout of advanced solutions. To date, this has included firmwide Copilot training for approximately 1,500 colleagues, integration into Loyens & Loeff's professional development program (the Lawyers Academy), and the launch of hands‑on workshops attended by over 400 professionals within a 2-month period. This approach ensures that AI is embedded responsibly, consistently, and with measurable value across legal and tax practices.

Real impact through practical solutions

Driving adoption also helps accelerate the development of AI solutions. Giving AI tools to all Loyens & Loeff employees and upskilling them with foundational AI skills enables our people to experiment and unlock new, impactful use cases.  

During the session, we showcased several tools now under active development in collaboration with our advisers:

  • A Case Law Summariser Agent, capable of generating structured, consistent case summaries from uploaded judgments.
  • A Drafting Conventions Agent, integrated directly into Microsoft Word to help lawyers apply firm drafting standards quickly and accurately.
  • An automated EU Tax Alert workflow that processes new materials, extracts key insights and prepares a first alert draft.

These examples illustrate how multidisciplinary teams are key to successful AI development and adoption.

Looking forward

Loyens & Loeff continues to expand its AI capabilities, exploring new legal use cases and preparing for the next generation of digital agents. The firm’s commitment to experimentation, education, and responsible deployment reflects its broader aim: to build the legal workforce of the future.

"Adopting AI at scale is more than introducing a new tool”, says Maggie Yie-Quach “It is about understanding how the tool will ultimately change the way we work. It requires curiosity and a growth mindset. Our focus is to ensure every professional has the skills and confidence to use AI in a way that strengthens the quality, speed and consistency of our services.”

Wessel Wijtvliet adds, “AI allows us to redesign legal workflows from the ground up. By building targeted agents and automations, we can simplify complex processes while enabling our lawyers to focus on the specialised analysis that clients rely on.”

Learn more about how we innovate

Sessions like this reflect how the firm approaches innovation more broadly: combining legal and tax expertise with pragmatic adoption, strong governance, and human oversight to improve how work gets done. To learn more about how we approach innovation and AI — and how these solutions are embedded into daily practice — visit our Innovation page or get in touch with our Innovation Team to explore collaboration opportunities.