According to the current provisions of the Financial Services Act (FinSA) and the Financial Services Ordinance, financial service providers must be affiliated to an ombudsman recognised by the Federal Department of Finance (FDF) by 25 December 2020 at the latest.

On 25 September 2020, the Parliament adopted the Federal Act on the Adaptation of Federal Law to Developments in Distributed Ledger Technology (DLT Law). In connection with the DLT Law, the Parliament has adopted certain amendments to the FinSA. Under the new regulation, financial service providers which exclusively provide financial services to institutional or professional clients will no longer have to be affiliated to an ombudsman. For financial service providers that provide services to retail clients, the affiliation requirement still applies. It is to be noted that the exception of non-affiliation does not apply to HNWI that opted out to be considered as professional clients. The changes to the FinSA are expected to come into force after the referendum deadline has elapsed on 1 February 2021.

In order to avoid that the financial service providers who will newly be exempt from the affiliation obligation need to initially affiliate to an ombudsman, only to be released from this requirement once the new regulations come into force, FINMA has accepted to refrain from enforcing this affiliation requirement between 26 December 2020 and 31 January 2021.